We're Committed to Your Success

A commitment to your success drives everything we do at eMaint. This commitment begins with our unique Rapid Start Service in which a dedicated Account Advisor guides you through every step of your training and onboarding process, allowing you to derive value from your CMMS more quickly.

We understand that selecting maintenance software is just the first step in the process of managing your maintenance information. Developing a plan and timeline, configuring the CMMS to meet your organization's procedures, and training users are the additional steps that will ultimately lead to a successful implementation of the system and a higher return on your investment.

We offer a broad range of professional services and training options for every phase of your implementation including:

• Pre-Implementation Assessments
• Rapid Start Implementation Services
• Ongoing Service Subscriptions
• Post-Implementation Services
• Additional Consulting Services

Services can be delivered on-site or on-demand, including budget-friendly annual subscriptions that offer a great value!

Pre-Implementation Assessments

An Implementation Specialist will work with you on-site or remotely to find the best implementation services and strategies for your needs and budget.

Remote Pre-Implementation Assessment - An eMaint Implementation Specialist will work with you remotely to help you create a working document detailing the current state of your maintenance operation and your future state using eMaint X3. From that document, your Implementation Specialist will develop a custom action plan, which will be presented to you at the conclusion of your Pre-Implementation Assessment. Requires hands-on client participation.

On-Site Pre-Implementation Assessment - An Implementation Specialist will spend two days at your facility diagnosing the current state of your maintenance operation. Following that, the Implementation Specialist will spend two days off-site developing a detailed implementation report. The findings from the off-site and your custom action plan will be shared with you via a GoTo Meeting. Requires hands-on client participation.

Rapid Start Implementation Services

How do you ensure peace of mind during your implementation? Take advantage of the eMaint team's product knowledge and implementation experience through one of our unique Rapid Start services. A dedicated account advisor will manage your implementation activities to help you meet your implementation goals. After attending the appropriate training courses through eMaint University, our on-demand e-learning portal, you'll spend time in a virtual meeting with a member of your account team configuring the corresponding system module to match your specific business requirements. It's like having a personal guide helping you apply what you just learned to your eMaint X3 account!

Each Rapid Start service engagement includes a:

• Pre-Implementation Call
• Dedicated Account Advisor
• Custom Implementation Timeline
• Screen Customization Session
• eU Basic Subscription
• Discount on Ongoing Service Subscriptions

You can learn more about our Rapid Start services here.

Ongoing Service Subscriptions

We offer three levels of annual subscription-based services that deliver the ongoing training and professional services you need -- when you need them so you can continue to optimize your results.

eU Basic - With your subscription, you'll enjoy 24/7 access to all of the content in our eMaint University (eU) learning portal, including video tutorials, recorded trainings, user manuals, on-line help, and maintenance and reliability best practices concepts. You'll also receive unlimited access to all of our live, instructor-led web-based courses, delivering an even greater value!

eU Advantage - Designed for those who wish to continue the benefits of having a designated Account Advisor assigned to their account. Includes eU Basic PLUS a designated account advisor, priority response, a Sandbox account to preview software updates and discounts to User Group Summit session.

eU Total Care - We understand that businesses change and evolve. eU Total Care provides the highest level of service and account management to help achieve desired results while being prepared to make transitions, expansions or any other changes as efficiently and cost-effectively as possible. Includes eU Advantage benefits PLUS an End of Year Evaluation, Budget Protection and Turnover Protection services.

Learn more about our Ongoing Service Subscription levels here.

Post-Implementation Evaluations

At the end of your year with eMaint, an X3 Implementation Specialist will evaluate your organization's implementation and usage of the system and create a roadmap for the next 12 months so you can continue your CMMS success. Your Year-Two Roadmap may include recommendations for expanded use of the system, changes to your current configuration and ongoing training. You can choose either a remote or on-site evaluation.

You'll want to make an annual Evaluation part of your continuous improvement process to maximize the effectiveness of your CMMS program.

Additional Consulting Services

eMaint Enterprises offers a broad range of consulting services that help clients meet business objectives and maximize their investment in CMMS technologies including:

• On-site Implementation and Training
• CMRP Consulting Services
• Remote Project Management
• Data Conversion
• System Integration