At eMaint, "Service on 11" means coupling superior technology skills with personalized support. Our product specialists - indeed all our team members -- take pride in being responsive to client needs over the entire lifecycle of a customer. The personalized aspect to support is epitomized in the people we hire, the systems we develop and the way we interact with customers. "Service on 11" support includes:

• System updates, enhancements and documentation
• 24/7 system access
• Daily data backups
• Technical Helpdesk Support
• "Welcome Aboard" Intro to eMaint X3 (Web-based Workshop)
• Roadmap to Success
• Phone Support
• Live Chat
• Email Support

eU subscribers are provided a toll free phone number to our award-winning front-line "Service on 11" Support Team.

eMaint University (eU) is our self-paced, on-demand training tool that provides 24/7 access to all of the eMaint CMMS and best practices learning materials. A 12-month subscription includes the following benefits:

• Unlimited On-Demand Training
• Monthly Best Practices Webinars and Training Workshops
• 24/7 Access to Online System Documentation
• Unlimited Access to all Recorded Trainings, Workshops, and Best Practices Webinars
• eU LIVE: Unlimited Instructor-led Web-based Trainings Courses

We offer a preferred rate for ad-hoc configuration and remote training services to customers who subscribe to one of our service packages.

Take advantage of the eMaint team's product knowledge and implementation experience. A dedicated account advisor will assigned to your account and manage your ongoing activities with support from key team members as needed. They will be your ongoing advisor and coach, informing you of new features in advance and working with you to help you meet your ongoing CMMS objectives.

You will have an Account Advisor assigned to your account. Your success is their mission. In addition to your scheduled activities, you can expect your Account Advisor to respond to your requests and inquiries within one business day.

Advantage and Total Care subscribers also receive priority response from our Front Line Support team who will respond within 3 business hours when you email support@emaint.com or call the support line.

eU Advantage and Total Care subscribers are offered a "Sandbox" account in which they can review new features and software updates prior to their release.

eU Advantage and Total Care subscribers are offered discounts to our User Group Summit networking and training sessions that take place throughout the year.

eMaint will re-train your system administrator and/or power user if there is staff turnover in that position within the year. Standard Turnover Protection trainings are delivered in private GoTo Meeting sessions. Onsite Turnover Protection is offered at a preferred rate of $1275 per day plus travel expenses.

Total Care includes 20 hours of system configuration to defray the cost of a large scale configuration project. Additional hours are offered at a preferred rate.

At the end of your year with eMaint, an X3 Implementation Specialist will evaluate your organization's implementation and usage of the system and create a roadmap for the next 12 months so you can continue your CMMS success. Your Year-Two Roadmap may include recommendations for expanded use of the system, changes to your current configuration and ongoing training.

A remote End of Year Evaluation is included in your Total Care Subscription. On-Site End of Year Evaluations include two days of on-site meetings with key stakeholders at your facility and are available to Total Care subscribers at our preferred rate of $1275 per day.